I am addicted to doing crossword puzzles during my morning commute. I'm also reading a new book called The Biology of Belief given to me for my birthday from my Aunt Julie. The title and cover had me extremely skeptical about the content at first, but I'm really getting into it. More later when I've actually gotten past the first chapter.
Thursday, December 4, 2008
Sunday, November 30, 2008
In yo' face, Martha Stewart! Cookie-bot strikes again!
The non-disturbing parts of this drawing are a tribute to my childhood. As a kidlet I filled entire sketchbooks with drawings of sharks and bats as drawn above. Thresher sharks became my favorite. Drawing sunglasses on the sun went from being a clever pun when I was little, to a way of expressing how "cool" I wanted to be (and thought I was) despite my complete lack of touch with the current fashions in elementary school.
Feeling thankful
I'm feeling pretty thankful this Thanksgiving. I know - I know, our ancestors slaughtered the natives and took their land. It's a wet sack of lamesauce that it's become a holiday but I'm choosing to be positive about it for now. Me, I'm thankful for being surrounded by great people on all sides. My family, friends, neighbors, and even co-workers are all such outstanding people who do nothing but enrich my life.
Ashley and I spent our last-thursday-of-November at my aunt and uncle's place in Beverly where 12 of us devoured a 25lb turkey AND a ham. There were carrots, squash, mashed potatoes, cranberry sauce, and umpteen other sides including a green bean casserole that Ashley made which was a hit. Good job, fiend! After dinner, my cousin Jayme made an appearance thanks to Google's new video chat. She's been stationed with the airforce in Korea for a while now. It's crazy to think that my brother and I used to play "kitties and doggies" with her and her sister when we were little. Now she mans a machine gun that fires about 800 rounds/min.
Last night Ash and I had a sequel Thanksgiving dinner with our neighbors in Salem. The food was delicious, but nothing compares to the conversation had when we all get together. Everyone comes from such diverse backgrounds, it's like having a conversation with a walking, talking, 5-headed encyclopedia. We capped the evening with a game of Balderdash, and I learned that the only thing more intellectually stimulating than factual trivia is convincing bullshit.
The game goes like this: Players take turns being the "dasher", who picks a card and randomly selects a topic from : words, dates, movies, people, or acronyms. They then read the corresponding item from the card. Eg. "Nov. 10, 1958" for a date, "Agillo" for a word, "Bjorn Leirvik" for a name, "Fast Forward" for a movie, or "L.A.P.M.S." for an acronym. The remaining players then write down a bullshit description of the item (or the actual description if they think they know it). The dasher then reads all of the descriptions aloud along with the actual description. The players finally try to guess which is the real definition. Players move their pieces on a board for each person that thinks their description is the real one. If no one gets it right, the dasher moves his piece.
For the date "Nov. 10, 1958", the real answer might be "Birth of the Bossa nova in Rio de Janeiro", but someone might write "Birthdate of Chip Kass, funny car racer." When you get a bunch of clever people together, this game becomes incredibly difficult and hilarious. The real answers are always a challenge because they can be completely ridiculous, or utterly uncreative. They key is to play off the other players knowledge and listen carefully to the wording of the descriptions.
One last thing I'm thankful for is a new bedframe that Ashley and I bought yesterday. Our previous frame had wheels and a center-support that was too high, so when we got in bed, the whole bed wanted to rotate like Austin Powers'. Getting the new frame home from Ikea was a miracle. We had to take it out of it's box and cram it in between my front passenger side seat and the back seat behind the driver. I drove home with my steering wheel about 4 inches away from my stomach, and my knees bumping the underside of the dashboard. When we got home, we discovered that we trashed the manual along with the box back at the store. Thankfully, Ikea posts all of their manuals online, and the frame came together beautifully. No more skating across the floor in our sleep!
Ashley and I spent our last-thursday-of-November at my aunt and uncle's place in Beverly where 12 of us devoured a 25lb turkey AND a ham. There were carrots, squash, mashed potatoes, cranberry sauce, and umpteen other sides including a green bean casserole that Ashley made which was a hit. Good job, fiend! After dinner, my cousin Jayme made an appearance thanks to Google's new video chat. She's been stationed with the airforce in Korea for a while now. It's crazy to think that my brother and I used to play "kitties and doggies" with her and her sister when we were little. Now she mans a machine gun that fires about 800 rounds/min.
Last night Ash and I had a sequel Thanksgiving dinner with our neighbors in Salem. The food was delicious, but nothing compares to the conversation had when we all get together. Everyone comes from such diverse backgrounds, it's like having a conversation with a walking, talking, 5-headed encyclopedia. We capped the evening with a game of Balderdash, and I learned that the only thing more intellectually stimulating than factual trivia is convincing bullshit.
The game goes like this: Players take turns being the "dasher", who picks a card and randomly selects a topic from : words, dates, movies, people, or acronyms. They then read the corresponding item from the card. Eg. "Nov. 10, 1958" for a date, "Agillo" for a word, "Bjorn Leirvik" for a name, "Fast Forward" for a movie, or "L.A.P.M.S." for an acronym. The remaining players then write down a bullshit description of the item (or the actual description if they think they know it). The dasher then reads all of the descriptions aloud along with the actual description. The players finally try to guess which is the real definition. Players move their pieces on a board for each person that thinks their description is the real one. If no one gets it right, the dasher moves his piece.
For the date "Nov. 10, 1958", the real answer might be "Birth of the Bossa nova in Rio de Janeiro", but someone might write "Birthdate of Chip Kass, funny car racer." When you get a bunch of clever people together, this game becomes incredibly difficult and hilarious. The real answers are always a challenge because they can be completely ridiculous, or utterly uncreative. They key is to play off the other players knowledge and listen carefully to the wording of the descriptions.One last thing I'm thankful for is a new bedframe that Ashley and I bought yesterday. Our previous frame had wheels and a center-support that was too high, so when we got in bed, the whole bed wanted to rotate like Austin Powers'. Getting the new frame home from Ikea was a miracle. We had to take it out of it's box and cram it in between my front passenger side seat and the back seat behind the driver. I drove home with my steering wheel about 4 inches away from my stomach, and my knees bumping the underside of the dashboard. When we got home, we discovered that we trashed the manual along with the box back at the store. Thankfully, Ikea posts all of their manuals online, and the frame came together beautifully. No more skating across the floor in our sleep!
Labels:
family,
neighbors,
thanksgiving
Friday, November 28, 2008
Tuesday, November 25, 2008
Friday, October 3, 2008
Customer Service is Key
I just walked out of Così with a wasabi, ginger roast beef sandwich and a gigantic "Arctic Mocha" for $6.92. The sandwich is delicious -- the coffee drink -- not amazing, but I got it for free on my Così card, thanks to Karen, a Così employee who sees to it that I never forget to swipe my card for points. What the hell is my point here?
My point is that I would not have been in Così today (for the second time - no less) were it not for Karen. She brings me the smile and friendly dose of conversation I need each morning that make my day that much better. There are about 20 other places a stone's throw away from where work where I could go for food, and yet I opt for Così most of the time because I need more than a cheap sandwich and fast service, I want a human experience.
These days businesses out there may claim to offer service with a smile, but truly friendly service is scarce in these times when fast service is king. Still, we can't place all the blame on the businesses, perhaps there's just a lack of personable people. Ugh! I'm depressing myself. I just can't see how so many lame people are getting jobs in customer service.
Let's take some positive examples, shall we...
(1) The Eggroll Cafe in Lowell. The customer service at this place is phenomenal. The owners are extremely personable and dedicated to a quality product. At first their service was very slow, but the people there made me feel so welcome that I would take the extra time out of my day for this positive experience.
(2) Whole Foods. I've recently dedicated myself to doing my grocery shopping here as opposed to the many cheaper alternatives. The employees in their Swampscott location are all so helpful and seem so genuinely happy. They mustn't know that they're working right? --but that's the point, work doesn't have to be a chore!
(3) The 99 in Seabrook. When my parents go out to eat, they choose this particular location because their favorite server there has become a good friend. In fact, it turns out a lot of people that go to this location ask to be seated in her section, which has caused tension with the manager. If this woman was paid on commission, she'd be making a killing. Instead she doesn't fit in because she's providing better-than-mundane service.
I worked at Dairy Queen for 4 years, and during that time I learned that every customer comes with the chance of lifting you up or bringing you down. Of course, this works in both directions, so the host and server effectively amplify each-other's moods during a transaction. Regardless of which side of the window you are on, being friendly and outgoing can only make your day better.
My point is that I would not have been in Così today (for the second time - no less) were it not for Karen. She brings me the smile and friendly dose of conversation I need each morning that make my day that much better. There are about 20 other places a stone's throw away from where work where I could go for food, and yet I opt for Così most of the time because I need more than a cheap sandwich and fast service, I want a human experience.
These days businesses out there may claim to offer service with a smile, but truly friendly service is scarce in these times when fast service is king. Still, we can't place all the blame on the businesses, perhaps there's just a lack of personable people. Ugh! I'm depressing myself. I just can't see how so many lame people are getting jobs in customer service.
Let's take some positive examples, shall we...
(1) The Eggroll Cafe in Lowell. The customer service at this place is phenomenal. The owners are extremely personable and dedicated to a quality product. At first their service was very slow, but the people there made me feel so welcome that I would take the extra time out of my day for this positive experience.
(2) Whole Foods. I've recently dedicated myself to doing my grocery shopping here as opposed to the many cheaper alternatives. The employees in their Swampscott location are all so helpful and seem so genuinely happy. They mustn't know that they're working right? --but that's the point, work doesn't have to be a chore!
(3) The 99 in Seabrook. When my parents go out to eat, they choose this particular location because their favorite server there has become a good friend. In fact, it turns out a lot of people that go to this location ask to be seated in her section, which has caused tension with the manager. If this woman was paid on commission, she'd be making a killing. Instead she doesn't fit in because she's providing better-than-mundane service.
I worked at Dairy Queen for 4 years, and during that time I learned that every customer comes with the chance of lifting you up or bringing you down. Of course, this works in both directions, so the host and server effectively amplify each-other's moods during a transaction. Regardless of which side of the window you are on, being friendly and outgoing can only make your day better.
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